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A Guest Relation Officer listens to and manages all customer complaints and concerns. They might keep a log of these complaints and resolutions. They might communicate with guests in-person or via phone or email. A Guest Relation Officer must also follow-up to ensure that each complaint has been resolved to the customer's satisfaction.
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Anticipate guest needs and establish a rapport with them by assisting them with specific tasks (e.g. confirming travel arrangements, taking messages) Address customer complaints and, if necessary, escalate to the Guest Relations Manager. Log information in the logbook on a daily basis. Assure that health and quality standards are met.
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10 Jobdesk Guest Relation Officer (GRO) Dalam industri perhotelan, Guest Relation Officer (GRO) memiliki peran yang sangat vital dalam menyediakan layanan yang unggul dan memastikan pengalaman menginap tamu berjalan dengan lancar. Berikut ini adalah 10 jobdesk atau tugas utama yang diemban oleh GRO dalam menjalankan peran penting mereka:
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Syarat menjadi Guest Relation Officer (GRO) adalah sebagai berikut: Penampilan rapi, memakai seragam dan identitas perusahaan, simpel tetapi elegan. Menjaga tetap wangi, baik tubuh, pakaian bahkan nafas dan mulut sekali pun. Memiliki sifat atau karakter seperti empati, responsif atau cekatan, percaya diri, sopan dan ramah.
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Kualifikasi Hrd & Ga. Berusia maksimal 30 tahun. Pendidikan terakhir minimal S1 dengan IPK minimal 3.00. Memiliki pengalaman dalam bidang HRD & GA minimal 2 tahun. Mahir berbicara bahasa Inggris akan lebih diutamakan. Paham mengenai Undang-Undang Ketenagakerjaan akan mendapat poin lebih. Mampu mengoperasikan komputer dengan baik ( minimal.
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Seorang GRO juga harus selalu. menjaga sikap ramah tamah dan etika dalam menyambut tamu, selain itu. GRO juga mempromosikan seluruh fasilitas hotel dan mengetahui area. sekitar jika suatu saat tamu menanyakan arah, GRO harus menghafal dan mengenali tempat tempat terbaik untuk. berwisata, berbelanja dan wisata kuliner.
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Untuk GRO wanita, gunakanlah perhiasan yang simple dan tidak berlebihan, Tetap simple, elegan dan professional. Begitupun juga untuk GRO pria, pastikan semuanya rapi dan merepresentasikan dari kualitas hotel tersebut.. Jobdesk Guest Relation Officer . Guest Relation Officer harus selalu berada di lobby dalam keadaan siap untuk menyapa.
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It is also known as a random group generator or can be used as a random pair generator. By inserting the list of names into the team generator, the team generator will randomize all the names you entered into equal groups. You can set the number of groups or the number of people/group you want to create, generating equally into random groups.
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Build a long term association with the clients. Help clients with various tasks like arranging transport, providing supplies, etc. Address grievances issues and inform Guest Relations Manager as and when required. Record all necessary data and information in the designated registers everyday. Comply with health and safety standards (OSHS).
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A Guest Relations Officer is expected to be a people oriented type of person. He has to have great interpersonal skills, a very good listener and can communicate well. An expert in customer service is required for this position as he is the first and the last person a guest talks to during the hotel lodging. This job demands the Guest Relations.
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A supervisor is also responsible for coaching, resolving issues and serving as a link between subordinates and upper management. The ideal candidate will be a competent individual who will be able to guide and train employees. He/She will be well-versed in processes under the role's responsibility and will be results-driven and focused.